tag:elitepayroll.statuspage.io,2005:/historyElite Payroll Solutions Status - Incident History2024-03-29T10:08:26-04:00Elite Payroll Solutionstag:elitepayroll.statuspage.io,2005:Incident/153325072022-12-16T11:05:16-05:002022-12-16T11:05:16-05:00Employee Portal Currently Unavailable<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>09:45</var> EST</small><br><strong>Monitoring</strong> - Employee Portal functionality has been restored. Our vendor is closely monitoring the situation for any further problems.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>08:53</var> EST</small><br><strong>Identified</strong> - The Employee Portal is currently unavailable to all environments. Our vendor's Engineering and Operations resources are aware and are working on restoring access. We do not have an ETA of services at this time, but will continue to provide updates as functionality is restored.</p>tag:elitepayroll.statuspage.io,2005:Incident/146673382022-12-08T09:40:37-05:002022-12-08T10:38:13-05:00Phone System Operational<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:40</var> EST</small><br><strong>Resolved</strong> - Our phone system is now completely operational. We will continue to monitor for reliability throughout the day.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:18</var> EST</small><br><strong>Monitoring</strong> - A fix for the phone system has been applied and we are monitoring the results closely.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:55</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue related to our phone system not being able to make or receive phone calls. A case has been opened with our vendor.</p>tag:elitepayroll.statuspage.io,2005:Incident/100725082022-05-25T14:56:37-04:002022-05-25T14:56:37-04:00Punch issues with Legacy Clocks(Z-series)<p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:31</var> EDT</small><br><strong>Monitoring</strong> - Our vendor has identified and resolved the issue with some legacy clock punches not posting to timecards. One of a series of redundant services went offline and clocks connected to that service experienced this issue. All the punches were captured by our system and are now being processed to timecards. All data should be updated within the next couple of hours. We will keep this issue in a monitoring status until all punches have been processed through our system. Thank you for patience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Investigating</strong> - Good morning,<br /><br />Unfortunately, our timekeeping vendor has indicating they are investigating an issue reported by a few users, that punches from some of our legacy Z-series(such as the Z34) and Hand Punch clocks are not recording on time cards. If you are experiencing this issue, please contact support@elitepayroll.net, and we will open a support ticket with our vendor so it can be tracked in their system. They are working to identify this issue and we will continue to provide updates as they become available to us. This is only affecting Z-Series and Hand Punch clocks, not Web, Mobile Touch or Vision clocks at this time.</p>tag:elitepayroll.statuspage.io,2005:Incident/98983682022-05-03T08:10:06-04:002022-05-03T08:10:07-04:00Certificate Error when accessing PrismHR through Chrome browser<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:10</var> EDT</small><br><strong>Resolved</strong> - The issue has been resolved. We are no longer seeing the certification error on PrismHR URLs. Please note: it is possible that Chrome will have cached the certificate in an open browser session, if you or your team do experience this please close out of Chome fully and try again.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Investigating</strong> - Good afternoon,<br /><br />We have been alerted by our vendor that there may be some issues encountered when attempting to access the PrismHR Platform, from Google Chrome, due to a Certificate Error. <br /><br />If you encounter this Certificate Error, please try to use an alternate web browser (Microsoft Edge or Mozilla Firefox have been confirmed to work) as an alternative, while they investigate the issue further. <br /><br />We will update you with further information as it becomes available to us.</p>tag:elitepayroll.statuspage.io,2005:Incident/97593432022-04-11T16:46:50-04:002022-04-11T16:46:50-04:00Office phone system is temporarily down<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:56</var> EDT</small><br><strong>Monitoring</strong> - A temporary fix has been implemented, you should now be able to reach us by phone again. We will keep you updated if anything changes.<br /><br />Thank you,<br />Support</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Investigating</strong> - We apologize for the inconvenience, however, our office phone lines are currently down, as we are experiencing issues with our internet provider. We are currently investigating this issue and will provide more information as it becomes available to us. The best form of communication currently will be via email.<br /><br />Thank you,<br />Support</p>tag:elitepayroll.statuspage.io,2005:Incident/97225342022-04-10T12:00:23-04:002022-04-10T12:00:23-04:00Payroll System Maintenance<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Update</strong> - In order to deliver the best possible system performance and reliability, our vendor performs periodic System Maintenance. All accounts are maintained at least once per month.<br /><br />Monthly maintenance will occur from Saturday, April 9th at 10 pm to Sunday, April 10th at 12pm EST.<br /><br />Access to all payroll modules, including the Employee and Manager portals, will not be available during this time.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Update</strong> - In order to deliver the best possible system performance and reliability, our vendor performs periodic System Maintenance. All accounts are maintained at least once per month.<br /><br />Monthly maintenance will occur from Saturday, April 9th at 10 pm to Sunday, April 10th at 12pm EST.<br /><br />Access to all payroll modules, including the Employee and Manager portals, will not be available during this time.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Scheduled</strong> - In order to deliver the best possible system performance and reliability, our vendor performs periodic System Maintenance. All accounts are maintained at least once per month.<br /><br />Monthly maintenance will occur from Saturday, April 9th at 10 pm to Sunday, April 10th at 12pm EST.<br /><br />Access to all payroll modules, including the Employee and Manager portals, will not be available during this time.</p>tag:elitepayroll.statuspage.io,2005:Incident/96616172022-03-30T08:13:37-04:002022-03-30T08:13:37-04:00PrismHR Support Alert --- Document Management is Temporarily Unavailable<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>08:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Investigating</strong> - Our vendor has indicated to our team that the "Document Management" service, within the PrismHR Payroll Portal, is temporarily unavailable. Unscheduled maintenance is being carried out to correct the error. This will also affect "My Documents" in the Employee Portal. <br /><br />Upon attempting to access Document Management, users will get an Error 403 blue screen while the service is unavailable.<br /><br />This is also affecting document sets and onboarding activities. <br /><br />We will update you as soon as we are aware of any changes.</p>tag:elitepayroll.statuspage.io,2005:Incident/94802232022-03-19T10:32:49-04:002022-03-19T10:32:49-04:00Continuous spinner animation at login<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:06</var> EST</small><br><strong>Monitoring</strong> - Our vendor installed the March Quarterly release on our server this past Saturday (3/5). If your log-in screen is just spinning, please clear your Chrome cache and try again. You can clear your cache by pressing Ctrl+F5.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:05</var> EST</small><br><strong>Investigating</strong> - Our vendor installed the March Quarterly release on our server this past Saturday (3/5). If your log-in screen is just spinning, please clear your Chrome cache and try again. You can clear your cache by pressing Ctrl+F5.</p>